Instructions for returns:

Return of Defective Products:

  • Please contact us with the product reference and which is the malfunction or defect of the same through the form to that effect.
  • Once requested, you will receive a tag Post in your normal e-mail address.
  • Print the label of Mail for the return of the goods, stick it on the outside of the box and inside place the defective product in its original packaging if you retained.
  • Take it to the Post office closest to your home. There is no cost to you.
  • Once the package is received in our facility you will receive an email notifying when you manage the incidence and we will inform you about its resolution.

ACCESS TO THE PRODUCTS FORM, DEFECTIVE WARRANTIES

Withdrawal Return of Products for any other reason:

As stated in The distance selling act and by catalog, the time limit to exercise the right of return is 15 calendar days from the receipt of your package.

Requirements to be able to pursue the refund:

  • Only accept the return or exchange of products that have not been used or tampered with. The product must be returned in its original packaging. The garments will all labels still attached as received.
  • You must request the return of the products through the form to such effect, prior to the expiration of the period of 15 calendar days, indicating the references of product, you want to return
  • We will reply to you within maximum of 24 hours (working days from Monday to Friday), indicating the post office box where you have to send in your product.
  • Once we have indicated shipping address, you must send the product along with its original packaging, by mail perfectly packaged to ensure their integrity during transport, within a period of 15 calendar days after receipt of the shipment. Not accept returns of products sent outside of the period of 15 calendar days.
  • The shipping costs of returns and exchanges are to the account of the customer.
  • In case you want to change the products for other references to include inside the package a sheet with the new references and the names of the products that you want that we send you.
  • The costs and risks associated with returning the product will be charged to the sender, who must send them safely and with the necessary guarantees that the returned goods arrive in perfect state of conservation.

ACCESS TO THE WITHDRAWAL FORM AND RETURNS

CONSEQUENCES OF WITHDRAWAL:

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery different than the least expensive type of standard delivery offered by us). We will carry out such reimbursement using the same means of payment as you used for the initial transaction. The refund of products is to be made once received and verified that they meet the requirements for such reimbursement.

FORM OF INCIDENT CLAIMS

If you want you can send us any incident or claim that you consider appropriate using the following form.

ACCESS TO THE FORM OF INCIDENTS AND CLAIMS