Here you will find answers to the most frequently asked questions that our customers have when purchasing our products. If you still have not received an answer, do not hesitate to contact our customer service team, we are happy to help you. info@aromasdete.com .
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Need help?
If you need urgent help and have not found an answer here, do not hesitate to contact us through networks or through the following contact methods:
+34 607 851 573
info@aromasdete.com
Questions before purchasing
If I order now, when will my order arrive?
Orders on the peninsula are delivered to your home in 24 hours or less.
Remember that on Saturdays and Sundays there is no transportation.
How can I know the ingredients of each variety?
In each product, in its description you can see the ingredients and what each of them is good for.
Do you have options for organic or natural teas and infusions?
Of course, the varieties that say they are Eco are certified with 100% organic products.
The rest are 100% natural, which is our philosophy.
What packaging do you use for teas?
We use a completely airtight and tamper-proof container so that the teas and infusions maintain their freshness and, above all, their aroma and flavor like the first day.
Do you offer information on the health benefits of each type of tea or infusion?
For each variety, on the product page you have all the benefits and properties as well as the best times to take each of them.
Do you offer samples or trial packs to try new flavors before purchasing in bulk?
No, we send samples with each order.
Always new varieties so you can try flavors you've never tried before.
What is the return and refund policy if I am not satisfied with my order?
In the first 15 days after purchase, you can return it without problem or cost.
I have purchased, I have doubts
How can I track my order to know when it will arrive?
Don't worry, keep an eye on the email and SMS from both us and the agency so that they can promptly notify you of the changes and when you will receive them.
What should I do if there is a problem with the delivery, such as delay or damage to the package?
0 problems.
You let us know by email info@aromasdete.com and whether you talk to the agency or whether it needs to be replaced, we will take care of everything.
Can I make a change to the order I just placed?
Not always, but do not hesitate to tell us that you want to change as soon as possible and if possible, we will be happy to do so.
Do you have a loyalty or rewards program for regular customers?
Of course! We have our points program with which for each order you accumulate points that you can later exchange for gifts such as accessories.
What is the best way to contact customer service if I have questions or concerns about my order?
Any way is good. The best, email or WhatsApp in addition to the chat that is always available on the web.
How should I store products correctly to maintain optimal freshness and flavor?
In the package that arrives to you they are preserved very well but if you want you can put it in a jar or can, always avoiding light and air so that they do not lose flavor or aroma.
What happens if the package is delivered but I am not home to receive it?
Nothing, if you are not at home the agency will call you or contact you to make a new delivery.
